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Delivery Charges

For our customers in the UK, orders are sent either by next working day delivery for just £5.99 or our standard free delivery service which takes 3 - 5 days. We offer the next working day delivery service (Monday to Friday) which is fully insured for the amazing price of just £5.99 per order. Both these delivery options are to any address having a UK postcode however, deliveries outside mainland UK and to the highlands may take an extra day to arrive.

All next day delivery orders received up to 3.30pm will be dispatched the same day and sent using either UK Mail next day tracked service or via Royal Mail 24 hour tracked. 

All Customers using the next working day delivery service are advised by email of the tracking detail for their order.

Remember the next day delivery rate is per order and is the same irrespective of how many items you order. Therefore, if you order two or three items, the postal charge is still only £5.99 for the total order.

We are able to post to the rest of Europe (fully tracked and insured) for just £10.00 per item. For all other Countries orders are delivered at £12.00 per item. Just order as normal and we will invoice you separately for the postage amount.

All payment transactions are made securely using PayPal and you can pay in any currency using your debit card, credit card or a PayPal Account.

Exchanges or Refunds.

FREE EXCHANGES & EASY RETURNS ON ALL PURCHASES returned in an as received condition within 30 days of purchase.

At Quality Walking Boots our aim is to make the return's process as easy and as simple as possible.

If you need to return an item then just email us requesting a postage label. We will then email you a label. You don't need to add any postage charge to this label, simply package your shoes securely and take them to your nearest Post Office.
Get a proof of postage & they will send the shoes back to us.

As soon as the shoes come back we will exchange them for you and return the exchanged item completely free of any postage charge. If you require a refund then we will deduct just £3.50 per item from the original purchase price to cover the return postage costs and the balance will be fully refunded to you.

This free exchange service  is limited to once only per order and customers  returning unwanted items for a refund, that have aready been exchanged will be charged £3.50 per item for the postage label,plus a further £3.50 per item for the postage cost of returning the original order for exchange.

The customer is responsible for the cost of return unless they use our easy returns system.

We only offer our easy exchange service for UK post Code areas. Outside this area the customer is responsible for returning items to us.

If you wish to send the goods back yourself, please send them to;

Rest & Play Footwear Ltd
Unit 2 Marsh View
22A Marsh Lane
Henstridge
Somerset
BA8 0TG

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